The project proposal iC-RFID (»intelligent Catering via Radio Frequency IDentification«) managed to optimize the entire process chain of airline catering for the first time. This was achieved through the holistic integration of both on-ground and on-board supply chain.
With the application of RFID, real-time data can be extracted. Furthermore, a multiagent-system for economic analyses of the investigated processes was developed. Moreover, an electronic data exchange in the field of airline catering via an innovative XML transaction standard was created.
Content / Methodology
The Fraunhofer IAO worked especially on the modeling of a reference model for airline catering. Actual models were here transformed into normative models through the extension of service concepts that had been developed in the project. These provide a process structure that is used as reference for the processing of airline catering, from the caterer herself to the passenger. In this reference structure, data interfaces between the numerous partners involved were modelled electronically and with the aid of XML transaction standards. In this way, unstructured or paper based data exchange shall be avoided in the future. Through the application of a management dashboard, established key figures can give an overview over the quality of the processes and allow for inferences regarding the performances of each participant. Furthermore, passengers are better integrated by offering them new and innovative products and services for the flight and the final destination already at the moment of booking.
Federal Ministry of Economic Affairs and Energy
May 2007 – April 2010